Terms and Conditions
1. Introduction
Welcome to Villa del Sissi!
Thank you for choosing Villa del Sissi as your luxurious vacation destination in the heart of Sissi, Crete. These Terms and Conditions ("Terms") are designed to ensure clarity, transparency, and a smooth experience for all our guests. By accessing our website www.sissi-villas.gr or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Villa del Sissi is committed to providing an exceptional and relaxing getaway for families, couples, and groups seeking tranquility and authenticity. Our villa offers a blend of modern luxury and Cretan charm, ensuring a memorable stay for all our guests.
These Terms outline the rules and guidelines for:
- Making bookings through our website.
- Payment and cancellation policies.
- Your responsibilities as a guest during your stay.
- How we handle your personal data in compliance with GDPR regulations.
We encourage you to read these Terms carefully before proceeding with your booking. If you disagree with any part of these Terms, we kindly ask that you refrain from using our website or services.
For your convenience, our website also includes additional resources such as our Privacy Policy, Cookie Policy, and FAQs to provide you with comprehensive information about your experience with us.
If you have any questions, concerns, or require clarification on any aspect of these Terms, our team is here to assist you. Please do not hesitate to contact us at:
- Email: bookings@sissi-villas.gr
- Phone: +30 284 10 71 203
- Address: Panagiou Tafou, 72400 Sissi, Lassithi Crete - Greece
2. Definitions
For the purposes of these Terms and Conditions, the following terms shall have the meanings set forth below:- “Villa del Sissi”
- Refers to the property rental business operated by Villa Del Sissi, acting on behalf of the property owner, offering the rental of the villa located in Sissi, Crete.
- “Guest(s)”
- Any individual(s) who make a booking with Villa del Sissi and their accompanying persons who will be staying at the property during the rental period. This includes the primary guest making the booking and any additional guests listed in the reservation.
- “Booking”
- The reservation made by the Guest for the rental of the Villa, including all associated dates, rates, and services agreed upon at the time of booking.
- “Booking Confirmation”
- The official confirmation sent by Villa del Sissi to the Guest, confirming the details of the booking, including dates, payment, and any special requests.
- “Property” or “Villa”
- The rental property located in Sissi, Crete, that is offered for occupancy by the Guest during the booking period. This includes the building, grounds, and any amenities provided.
- “Booking Dates”
- The specific period for which the Villa is reserved by the Guest, including check-in and check-out times as outlined in the booking confirmation.
- “License to Occupy”
- The permission granted to the Guest to stay at the Villa for the duration of the booking, under the terms set forth in this agreement. This is not a residential tenancy.
- “Owner”
- The individual or entity who owns the Villa and has authorized Villa del Sissi to manage the rental on their behalf.
- “Fee(s)”
- Any payment(s) due for the rental of the Villa, including but not limited to the rental price, cleaning fees, security deposit, and any additional charges for services or amenities requested by the Guest.
- “Deposit”
- A portion of the total booking fee paid by the Guest at the time of booking, typically used to secure the reservation and as a guarantee against damage or cancellation.
- “Security Deposit”
- A refundable amount paid by the Guest to cover any potential damages to the Property during their stay. This deposit may be withheld, in part or in full, in the event of damage or breach of the Terms and Conditions.
- “Termination”
- The cancellation of the Guest’s right to occupy the Villa, either by the Guest or by Villa del Sissi, due to a breach of these Terms and Conditions or other circumstances as outlined in the agreement.
- “Force Majeure”
- Any event or circumstance beyond the reasonable control of either party, such as natural disasters, war, strikes, government restrictions, or other unforeseen events that may prevent or delay the performance of obligations under these Terms and Conditions.
- “Bad Guest Register”
- A database or list where guests who have been evicted or have caused significant issues during their stay may be recorded, which may affect their ability to book with Villa del Sissi or other properties in the future.
- “Unreasonable or Abusive Behavior”
- Behavior that is disruptive, threatening, violent, or otherwise unacceptable to the safety, comfort, or well-being of Villa del Sissi staff, other guests, or the surrounding community.
- “Personal Data”
- Any information related to an identified or identifiable individual, including but not limited to name, contact information, and payment details, as described in our Privacy Policy.
3. Booking and Payment Terms
Booking Process
A. Send a Booking Request
Start your journey by selecting your desired check-in and check-out dates on our booking form, available on both the homepage and property page. Once you’ve chosen your dates, the system will check availability and display the total rental price. To secure your stay, a 40% prepayment of the total rental amount is required.
Note: All prices include applicable taxes unless otherwise specified.
B. Secure Payment Process
After reviewing your prepayment, proceed to the checkout form to enter your details. You’ll then be redirected to the NexiPay payment page to finalize your payment securely. We accept a wide range of credit cards, including Visa, Mastercard, and Maestro.
All payments made using the card are processed through the electronic payment platform of "Nexi XPay" of Nexi Payments Greece S.A. and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
C. Account Registration
Once your payment is complete, we’ll take care of creating your account. You’ll receive an email with a link to access your personal account area, where you can view your bookings and orders. The email will also include a link to set your password—be sure to choose a strong one for added security.
D. Owner Approval
After you submit your booking request, the property owner will be notified and will review your reservation.
E. Final Payment and Booking Confirmation
When the final payment is made through My Reservations page, by using the same secure Nexi XPay platform, then, your booking will be officially confirmed, and your chosen dates will be locked in the property’s calendar. After that you can get an official invoice.
4. Payment, Cancellation and Refund Policy
The procedure is very simple and stress free.
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Upon reservation you are requested to pay 40% of the total rental amount.
Until one month (30 days) prior to your arrival you are requested to finalize your payment (the remaining balance).If the balance is not paid by then, it is considered a cancellation and the 40% deposit is forfeited.
You can cancel for free up to 60 days prior to your arrival. -
If you have already paid the full amount and you cancel your booking more than 60 days before your arrival, we will refund 100% of the amount paid.
If you cancel your booking between 60 and 30 days before your arrival, we will keep the 40% deposit and refund the remaining 60%.
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Any cancellation during the last month (30–0 days) prior to your arrival, including no-show or early departure, results in 0% refund.
- The climate tax is included in the price.
- Upon your arrival you will be asked to pay in cash a refundable damage deposit of €1,000.
5. Check-in and Check-out Policy
We want to ensure your stay at Villa del Sissi is as smooth and enjoyable as possible. Please review our check-in and check-out procedures below to help us provide the best experience for all our guests.
Check-in Time
Your villa will be ready for check-in at 4:00 PM on the day of your arrival. We ask that you arrive after this time to ensure that everything is perfectly prepared for your stay.
If you need to arrive earlier, please contact us in advance to check availability. We will do our best to accommodate your request, though early check-ins are not always guaranteed.
Check-out Time
On the day of departure, we kindly ask that you check out by 11:00 AM. This allows us to prepare the villa for the next guests.
If you need a later check-out time, please let us know in advance. If available, an additional charge may apply.
Please note that staying past the check-out time without prior approval will incur an extra charge equivalent to one night's stay.
Villa Inspection
To ensure the villa is in good condition for the next guests, a villa inspection will take place 30 minutes before your departure, at 10:30 AM. During this time, you will need to be available for a quick inspection to check for any damages or losses.
We kindly ask that you leave the villa in the same condition as you found it—tidy and undamaged. Any damages or missing items will be assessed and may be deducted from your security deposit.
House Keys
Upon check-out, please ensure that you return all keys provided to you during your stay.
If any keys are lost, the entire key mechanism will need to be replaced for security reasons, and you will be charged for the replacement cost from your damage deposit.
Late Check-out and Early Check-in Fees
If you require a late check-out or early check-in, please contact us in advance to check availability. A fee may apply depending on the villa's schedule and availability.
Arrival Identification
Upon arrival, all guests will be required to provide their personal identification documents (passport or identity card) for registration with the Tourist Board. Only registered guests are allowed to stay overnight at the villa.
6. Guest Responsibilities
At Villa del Sissi, we aim to provide a safe, comfortable, and enjoyable environment for all our guests. To help maintain this atmosphere, we kindly ask that you take note of the following responsibilities during your stay.
Respect the Property
We’ve worked hard to make Villa del Sissi a beautiful and well-equipped place for you to enjoy. We ask that you treat the villa, its furnishings, and all equipment with care and respect. Please leave the villa in the same condition as you found it—tidy and undamaged. If any damage occurs during your stay, please notify us immediately.
Identification and Registration
Upon arrival, all guests will be required to present their personal identification documents (passport or ID card) for registration with the Tourist Board. Only registered guests are allowed to stay overnight. This is a legal requirement, and we appreciate your cooperation.
Check-in and Check-out Times
Check-in: From 4:00 PM on the day of your arrival.
Check-out: By 11:00 AM on the day of your departure.
Please adhere to these times to ensure a smooth transition for both you and the next guests. Late check-outs may incur additional fees.
Quiet Hours
In accordance with Greek law, quiet hours are from 11:00 PM to 7:00 AM and 3:00 PM to 5:00 PM. We kindly ask that you respect the peace of other guests and neighbors during these times.
Swimming Pool Safety
The swimming pool is for your enjoyment, but safety comes first. All guests, especially children, must be supervised at all times while using the pool. Non-swimmers and children should never be left unattended. We also ask that you avoid using breakable items (e.g., glasses, bottles) around the pool area. Running on wet surfaces is at your own risk.
Smoking Policy
Smoking is not allowed inside the villa. You may smoke only in the designated BBQ area. Please ensure that cigarette smoke does not linger inside the villa, as it may cause discomfort for future guests and could lead to reservation cancellations.
Children Supervision
We encourage responsible parenting and strongly advise that children be supervised at all times, especially around the swimming pool. The safety of your children is your responsibility.
Personal Belongings and Security
While Crete is a safe destination, we recommend that you lock all doors and windows when leaving the villa and avoid leaving valuables in your car. The host is not responsible for any theft or loss of personal items from the villa or vehicles.
Use of Appliances and Equipment
Please use all appliances, furniture, and equipment according to their intended purpose. If anything is damaged or malfunctions during your stay, notify us immediately so we can address the issue promptly.
Waste Disposal
Please do not dispose of paper or other materials in the toilets, as this can cause blockages in the drainage system. Kindly dispose of waste properly in the designated bins.
Respecting the Environment
We ask that you act with care when using the villa’s facilities. Be sure to turn off electrical appliances when not in use, and close all windows and doors when leaving the property to avoid damage in case of storms or high winds.
Special Circumstances
In the event of an emergency, such as a fire or flood, or if the house rules are violated, the owners reserve the right to enter the villa, even if guests are not present.
Compliance with the House Rules
Failure to comply with these house rules may result in the cancellation of your stay without refund. We take these guidelines seriously to ensure the safety, comfort, and enjoyment of all guests.
7. Privacy Policy
At Villa del Sissi, your privacy is a priority. We collect personal data (e.g., name, email, phone number, and payment information) to process your bookings and provide a seamless experience. For detailed information, please refer to our full Privacy Policy.
How We Use Your Data
We use your personal information to:
- Process and manage bookings.
- Communicate booking confirmations and updates.
- Improve our services and personalize your experience.
Payment details are securely processed by Alpha Bank NexiPay, and we never store your card information.
GDPR Compliance
We comply with GDPR standards, ensuring your data is handled securely and transparently. You have the right to:
- Access, update, or delete your data.
- Object to marketing communications.
- Request data portability.
For more details on your rights, refer to our Privacy Policy.
Data Security
We protect your data with encryption and safeguard it against unauthorized access.
Third-Party Services
We do not share your data with third parties, except for necessary service providers like payment processors or where legally required.
By using our website, you consent to our use of cookies for better service. For full details, please review our Cookie Policy.
8. Liability Disclaimer
At Villa del Sissi, we strive to provide a safe and enjoyable experience for all our guests. However, by confirming your booking, you acknowledge and agree to the following:
Use of the Property
Guests use the villa and its facilities at their own risk. This includes, but is not limited to, the swimming pool, outdoor areas, appliances, and equipment. We recommend that children are always supervised by an adult, especially around the pool area. Villa del Sissi is not liable for any accidents, injuries, or damages that may occur during your stay, including but not limited to, accidents related to the pool, garden, or other areas of the property.
Personal Belongings
Villa del Sissi is not responsible for any loss, theft, or damage to your personal belongings during your stay. We advise guests to lock doors and windows when leaving the property and to avoid leaving valuables in cars or unattended within the villa.
Damage to Property
Guests are responsible for any damage to the property or its contents during their stay. If any damage occurs, it must be reported immediately to the host. In case of significant damage, the cost of repairs or replacements will be deducted from the damage deposit or billed directly to the guest.
Compliance with House Rules
Failure to comply with the villa’s house rules, including but not limited to noise disturbances, smoking inside the villa, or violating the law, may result in the cancellation of your stay. In such cases, the guest will be charged the full amount for the booked period, and no refunds will be issued.
Force Majeure
Villa del Sissi is not liable for any failure to fulfill its obligations due to events beyond our control, such as natural disasters, fire, flood, war, or other force majeure events. In such cases, we will notify guests as soon as possible and work to resolve the situation.
By confirming your booking, you agree to these terms and acknowledge that you understand the risks involved in staying at Villa del Sissi.
10. Complaints and Dispute Resolution
At Villa del Sissi, we aim to provide a seamless and enjoyable experience for all our guests. However, should any issues arise during your stay, we are committed to addressing them promptly and fairly.
Complaints
If you encounter any problems with the villa or its facilities during your stay, we encourage you to inform the host immediately. This allows us to address the issue as quickly as possible and make necessary repairs or adjustments. We strive to resolve any complaints to your satisfaction and ensure a pleasant stay.
Damages and Malfunctions
In case of any damages or malfunctions of the villa’s equipment, appliances, or facilities, please notify the host immediately. This helps us assess the situation and arrange for repairs or replacements as needed. Guests are expected to report any damages upon entering the villa to avoid potential disputes later.
Dispute Resolution
In the unlikely event that a dispute arises between you and the villa management, we recommend that both parties engage in a direct and respectful dialogue to resolve the issue. If an agreement cannot be reached, we will consider alternative dispute resolution methods, such as mediation or arbitration, as appropriate.
Legal Jurisdiction
Any disputes that cannot be resolved through direct communication or alternative dispute resolution will be subject to the laws and jurisdiction of Greece. By confirming your booking, you agree to comply with the applicable laws and regulations.
We are committed to ensuring your stay is as enjoyable as possible, and we value your feedback. Should you have any concerns or require assistance, please do not hesitate to contact us.
11. Amendments to the Terms
Villa del Sissi reserves the right to update, modify, or amend these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the revised version will be effective immediately upon publication. It is your responsibility to review these terms periodically to stay informed of any updates.
House Rules and Guidelines
The house rules and guidelines provided during the booking process, as well as those displayed within the villa, are part of these Terms and Conditions. These rules may also be subject to change based on local regulations or other factors. By confirming your reservation, you agree to abide by any updated rules or guidelines.
Notification of Changes
In the event of significant changes to the Terms and Conditions, guests who have already made a booking will be notified via email. However, it is important to regularly check this page for the most current version of the terms.
By continuing to use our services after any amendments are made, you agree to be bound by the updated terms. If you do not agree with the changes, you may cancel your booking in accordance with our Cancellation and Refund Policy.
12. Contact Information
At Villa del Sissi, we are here to assist you before, during, and after your stay. Should you have any questions, concerns, or require assistance, please feel free to reach out to us using the following contact details:
Villa Host Contact
For general inquiries, booking assistance, or issues related to your stay, please contact the villa host:
- Email: bookings@sissi-villas.gr
- Phone: +30 284 10 71 203
- Address: Villa del Sissi, Panagiou Tafou, 72400 Sissi, Lassithi Crete - Greece
Emergency Contact
In case of emergencies during your stay, please contact the villa host directly. For non-urgent matters, you can reach us via email or phone.
Reporting Damages or Issues
If you encounter any damages or issues with the villa or its facilities, please notify the host immediately. We aim to resolve any problems as quickly as possible to ensure a smooth and enjoyable stay.
We value your feedback and are committed to providing a positive experience for all guests. Don’t hesitate to contact us if you need assistance or have any concerns during your stay.
13. Acceptance of Terms
By confirming your reservation at Villa del Sissi, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions, including the house rules and guidelines. These terms govern your stay at the villa and your use of the property’s facilities.
House Rules and Guidelines
As part of your booking, you agree to respect the house rules and guidelines provided. These rules are designed to ensure a safe, comfortable, and enjoyable stay for all guests. Any violation of these rules may result in the cancellation of your booking, with no refund, and potential additional charges for damages.
Modifications and Amendments
Villa del Sissi reserves the right to amend or update these Terms and Conditions at any time. It is your responsibility to review these terms periodically to stay informed of any changes. By continuing your stay after such changes, you agree to be bound by the updated terms.
Guest Responsibilities
You are responsible for your actions during your stay at Villa del Sissi and agree to take appropriate care of the property. You also agree to comply with local laws and regulations, as well as follow all instructions provided by the villa host.
By proceeding with your booking, you confirm your acceptance of these Terms and Conditions, the house rules, and any amendments that may occur during your stay.
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